Tuesday, December 15, 2009

Low Price Samsung LN40A650 40-Inch 1080p 120Hz LCD HDTV with RED Touch of Color


I originally wrote this review shortly after receiving this TV but feel I must revise given some recent problems.

Less than two months after receiving the television it broke: the screen "digitized" and now it will not turn back on.

To make matters worse, Amazon offers no support for the product or problems 30 days after purchase.

When I called Samsung for warrany assistance, the representative asked for the serial number and the problem. I told him the serial number and he mentioned, "Oh so it's made in America!" I pointed out the television label said it was made in Tijuana, Mexico. The representative replied, "Well for all intents and purposes that's the same thing."

Perhaps he should go back to school for a geography lesson. Or just buy a map.

Samsung outsources repair in my area. The servicemen arrived with no tools. They tried to turn it on and saw that it didn't turn on. They did not open it or exampine it at all. In fact, they did not bring any tools with them.

They explained in broken English that they needed parts and gave me a piece of paper to sign that said "motherboard" on it.

That they came without tools makes me believe they did not expect to fix it or even open it diagnose a problem. So couldn't they have just brought the part with them the first time?

I am not sure I would buy the TV again and may not buy Samsung LCD products in the future.

Of course your mileage may vary.

Get more detail about Samsung LN40A650 40-Inch 1080p 120Hz LCD HDTV with RED Touch of Color.

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