Buying Samsung LN40A650 40-Inch 1080p 120Hz LCD HDTV with RED Touch of Color

NOT A REVIEW OF THE TV; JUST OF THE DELIVERY SERVICE. I haven't received my TV yet, and I expect it will be great when I get it. When I ordered the TV on Dec. 2 the webpage touted a free "White Glove" delivery service with the following language, which is still on the webpage: "FREE White-Glove Delivery When You Purchase From Amazon.com After your purchase, an agent will call you within five days to arrange delivery."

Based on this, I expected to receive a call "to arrange delivery" within 5 days of my purchase date of Dec. 2. It is now Dec. 11, and still no call to arrange delivery. My estimated delivery date as shown on the Amazon tracking system hasn't yet arrived, and I'm hopeful the TV will show up on or before that estimated date, as things from Amazon usually seem to, but I think Amazon needs to remove or revise their "Free White Glove" delivery information if in fact calls to arrange delivery are not being made within 5 days of purchase.

P.S.: adding to the mystery of the delivery process is the fact the Amazon "track your package" service has now shown three different "arrival scan" dates for my TV order in Washington DC, which is near where I live. The first one shown was 12/8, which then changed to 12/10, and now the arrival scan info shows a 12/11 date. What gives? I've emailed Amazon to find out what's up.

12/12 update: I found another new "arrival scan" date of 12/12 this morning. Also this morning, more than 20 hours after I had emailed Amazon asking about the delivery, I had no response back. (They say on their website that they usually respond to emails within 12 hours.) So, I called Amazon and they gave me the number for the CEVA delivery service, and I called them and they said they have the TV and will deliver it this pm. Good news, but a customer shouldn't have to work this hard to find out where things are and get them delivered, especially when Amazon touts a "White Glove" delivery service. I know this is their busy season, but again I suggest that, during the busy season at least, Amazon consider altering its website representations regarding (1) calling to schedule "White Glove" delivery service within 5 days of purchase and (2) responding to emails within 12 hours. They did neither of these in my case.

12/15 update: finally got my TV, but only after a final adventure with the "White Glove" delivery service. I was walking home from the subway station near my home on Friday evening and spotted the CEVA truck driving around my neighborhood, turning on to a couple of streets, but not mine. I flagged them down and asked if they were looking for my house, and they said yes, so I jumped in the cab and showed them how to get to my house, which was only about 1/10 of a mile from where they were, but their GPS was telling them to look for my cul-de-sac on the left when in fact it is on the right. I love the TV and will review it separately, and it did arrive two days ahead of the estimated arrival date, but probably only because I actively pursued getting it delivered, as described above. Lesson learned with this purchase: don't rely on Amazon's "White Glove" delivery representation about being contacted within 5 days of purchase to arrange delivery and don't rely on their representation about receiving a response to customer service emails within 12 hours. Amazon did give me a $30 credit, which was a nice gesture.

I JUST DISCOVERED I CAN'T POST A SEPARATE TV REVIEW, SO I REVIEW THIS AMAZING TV BELOW: My troubles with the "White Glove" delivery service and Amazon customer service were well worth getting this amazing TV. The picture is as bright, crisp and colorful as the other reviews all say, and the sound is fine, even without external speakers. The touch of red color looks great, and the glare from lights in the room is not an issue, and we have this in a very bright, sunlit room near our Christmas tree with old-school big lights on it. Installation was easy.

I will echo the mild complaints about the wheel on the remote and the apparent lack of sensitivity of the remote or the sensor on the TV that requires the remote to be aimed at the lower right hand corner of the set to work. I simply use the click up, left, right or down features on the remote wheel to avoid spinning the wheel, which I find clumsy and slow to respond, and I just have to remember to point the remote properly. Not big issues because of the separate satellite remote, and certainly not a reason to pass up this amazing TV. I will also mention some mild frustration in getting the wireless network adaptor stick (sold separately, as they say) to work on my TV. After struggling with attempts to activate it and checking a few times online for help on why my attempts weren't working, I discovered a post that suggested downloading a software update from Samsung to fix the connectivity issue with the wireless network, and after I did that it worked like a charm. If you're having any trouble with your set and haven't done the software update, you should do the update.

Bottom line: this is an amazing TV! Get more detail about Samsung LN40A650 40-Inch 1080p 120Hz LCD HDTV with RED Touch of Color.